Customer Testimonials
During this parts and micro-chip shortage i tried ordering a 2022 F-150 Lariat highly optioned 4X4 SuperCrew 502A at Sumner Ford which kept getting delayed possibility beyond Thanksgiving however i could not wait that long of time yet a sales person at this dealership suggested i look at a 22 XLT 302A that is similar to Lariat on order. Without the spectacular help of sales staff i would still be waiting for F-150 on order and not be able to start or complete many home projects or enjoy driving, using this fine truck in the woods or highways. IF, i was only ...
The selection of vehicles is great. The sales staff are there to work with ya and really care about what you are looking for in terms of your next vehicle. They aren't pushy like you find at other dealerships. The service staff is super friendly, up front about what needs to be fixed and they get it done in a timely manner... Oh, and did I mention free oil changes for life on newer vehicles? You'll find your next vehicle at Sunset Ford of Sumner.
Had a simple oil change mid day. Sunset Ford took my car in on time and finished very quickly and was less money than the chain of oil change places. Very Happy, Give them a try! easy access on / off 410
I love Sunset Ford of Sumner service. We bought our car there and it includes free oil changes for life. They not only keep their promise, but they remind you when you are due for a oil change and check up, but make it easy to schedule a time that works best for the customer. Even buying my car from then was a pleasure, they are not pushy, they listen to your needs, wants and expectations you want out of your new car. After your purchase you receive your car clean and detailed with fresh oil and a all points ...
Sunset Ford is a great place to buy a new truck. Friendly, down to earth associates made the process as painless as possible.
Bought a used 2015 F350 dually in 2018 and absolutely no issues. I take it in for free oil changes a very nice perk. Best experience ever at Sunset Ford !!
Was in the market for a newer truck my old 88 Chevy pickup needed replacement. Pulled up to sunset on my Harley. Met with a salesman named Tom. Heard good things about him so I went with it. I expressed that you couldn't pay me to drive a Ford but I wanted to use him for my new purchase. After some small talk He chuckled and went with it. Ended up over at their Chevy lot had my wife and I check out a few trucks till I found the one I want. First thing I noticed was this guy ...
Worked with Tommy Botner to get my new truck and had an absolutely fantastic experience.
Initially when I first got there I was ignored, which isn’t necessarily a bad thing per say, but one would think that when someone is opening up vehicles and checking them out they might want some help. Looked a couple of sales guys dead in the eye and all I got was a nod from one of them. Went to the sales manager and asked if it was typical for a customer to be ignored and of course he jumped up right away and grabbed Cesar to help me. Despite having another appointment that was due in Cesar didn’...
My experience in purchasing my 2021 Escape could not have been more enjoyable. Tom Horne was pleasant and explained the features of my vehicle and the finance department was excellent.
Tammy is servicecis great, parts guy is very helpful
Honest experience but it took 3 weeks for my car to be seen after I brought it in.
This is a great dealership. John Kim and the team at Sunset Ford made buying a new car a super easy and low stress event. These are some legit good people here.
I ordered a Super Duty through Sunset Ford. It arrived earlier than expected. It was exactly as ordered except for the spray-in bedliner. The Sales Manager Eric was quick to rectify the problem. I couldn't be happier with my new truck and Sunset Ford!
Working with John at Sunset was a smooth process. The two vehicles I wanted to test drive were ready to go when I arrived. I was able to take my time with the vehicles which gave me confidence in my purchase. There was very little negotiation in the purchase price, which was my only knock on this deal, but he was upfront and transparent about it and still felt I got a quality truck at a decent price. Financing was super easy and they found the terms we wanted with a pretty quick and easy process to complete everything. All ...
Sunset Ford purchase was easy, fast and down to earth. Chris Foss, my sales rep, is very knowledgeable and did a great walk through on my new Maverick.
Chris Foss did a tremendous job of assisting us through the purchasing process of our 2022 Ford Escape Hybrid. From beginning to end he was a pleasure to work with and I genuinely felt had my best interests at heart during our transaction. My husband and I also enjoyed meeting Matt and glad he was assigned to us for financing guidance. He was funny and very knowledgeable about his work. He shared many tips with us we'll find useful in future purchases. . . all very helpful! Chris and Matt form a super team! So far we are really loving the 2022 Escape ...
Easy, hassle-free purchase with our salesman John. First time buying from this dealership, and will definitely be back for my next car.
Great customer service. Done when promised Highly recommend.
Reserved and ordered my Maverick here. Signed a buy order in June and took delivery at MSRP in March. The staff was able to answer questions over the phone when I had questions about my order. When I saw it arrived at the dealer in an e-mail I made an appointment and came early the next day to do the final paperwork and they cleaned and prepared my truck quickly. It was a long wait due to supply chain issues effecting Ford, but Sunset Ford kept me updated on my order and acted quickly once they had the truck. I ...
I’ve worked with the fleet department multiple times and they have always been very helpful!
Great sales and service. Highly recommend this dealership. Clay kept me informed and was great to deal with.
We stopped by for an appointment we had with Dave Bogue to look at a 2021 Escape, however Dave had something come up but he had asked Tom Horne to help us and show us some cars. ​He showed us a 2022 Escape and behind it was a Bronco Sport base model. Then we looked at some used Escapes. We were heading back to find out the prices on a couple of the Escapes and stopped to check out the Bronco. Once we were told the prices and comparing them to the Bronco it made more sense to work a deal for ...
My purchase was quick and easy. Quite the fastest experience buying a new car I've ever had. Just had it serviced for the first time and it was a quick and painless appointment. Free oil changes for life!
This is our second new vehicle purchase with Sunset and we are very happy with our experience. Aaron was amazing to work with and helped look at all vehicle options available. We love our 2022 F150 Powerboost we chose and the entire Sunset team helped make the purchasing process streamlined and easy. They listen to our needs, do not pressure customers, and continue the amazing customer service after purchase. Highly recommend!
Sunset Ford gives excellent service. This is our 3 rd vehicle that we have bought from them. When bringing my car in for service they are respectful, conscientious, & thorough. Renee Pauze
Tammy in service is Awesome, She took great care of us both times we came in for issues with our F150.
Clayton Young and Austin Witters do a fantastic job accommodating and expediting the commercial vehicle purchase experience. I buy all of Cressy Door Company's commercial vehicles from Sunset Ford.
This was a great experience with my purchase of a new Explorer at Sunset Ford. The only issue I had was we purchased the vehicle later in the afternoon and had to wait for about an hour to get the vehicle detailed. They sold 3 cars while we were there and only had 1 detailer available. My wife was in cruches and had to wait an extra hour. Other than that issue our experience was great.
Sunset Ford worked with me to order the vehicle I wanted making recommendations and providing information to me throughout the process. When I asked for changes to my order they were made without question or argument.
Work hard ro make sure customers are happy.
Easiest purchasing experience I’ve ever dealt with. Everyone was friendly and informational. They gave me a good price on my trade in and answered all my questions with ease
I'm very happy evtime I take my car to get checked, always answer all my questions, got fresh coffee and always got details in my car status, very friplace love it, I have a 2019 Ford Escape and love it thank you .
Probably the best car buying experience I have ever had. We had an appointment to look at a couple specific trucks we were interested in. Joey met us at the lot next to our #1 pick and took it from there. We quickly decided the #1 pick was the one so we got to work on numbers. Never once were we pressured or otherwise asked to change up our set budget. Great conversation and back and forth banter that makes you comfortable and I sort of forgot we were buying a vehicle 🙂 Finance was great and easy, again great staff there. The ...
I got a great deal on a great truck at Sunset Ford. They contacted me when it was time for my free oil change - who does that? I was surprised. It was easy to schedule and the staff was very friendly, both when we were purchasing the vehicle and when it was in for the oil change. I recommend checking out Sunset Ford if you are in the market to buy a car - new or used!
Nice clean dealership with friendly salespeople. Was very happy with the car overall. Free oil changes for life will be nice. Wait time to close the deal probably took much longer than it should have with only one finance person for the whole place. Additionally, after I brought the car home, I noticed a small door ding in the sunlight which, after talking to the sales staff, it sounds like I will have to fix on my own. Overall a good experience but not perfect.
Thank you to John Kim and the rest of the staff at Sunset for their hard work for getting my fiance and I into our new truck. Everything went better than expected!
John Kim and the staff at Sunset were awesome to work with getting my new Ford Bronco Badlands.
John Kim at sunset remembered me from test driving a bronco and called me when a previous order fell through. He was great to work with and kept me posted as my bronco build progressed. I will definitely recommend him and Sunset to friends and family. I liked the straight forward professional demeanor of John and the other folks I dealt with.
I’m pleased that I have bought my truck at Sunset Ford. I have nothing but good things to say about the sales and service staff. They are always fast and conciderate.....
Very knowledgeable Sales Team (Caesar and Tom). We ordered our vehicle in October and it arrived in mid- January. Clay kept us posted on where it was throughout production, transport, and delivery. Only comment: clean the tailpipe prior to delivery!
I use there service department regularly for oil changes and or maintenance items. Always does a good job, my ranger runs like a champ. Will keep coming back.
Great experience! Caesar made it extremely easy to purchase my new car and the value add of free oil changes for life is incredible!
Had the BEST experience at Sunset Ford! I had a lot of questions and everyone who assisted me was so courteous and helpful! The smoothest buying experience I have had while purchasing a vehicle!! Came in knowing exactly what I was getting with no surprises! I recommend Sunset Ford!!
Best customer service! Ask for Dave or Ray! My husband and I had been looking to purchase an SUV with 3rd row seating, not completely sold on make/model but looking around. Every other dealer treated us like a nuisance because we were not set on buying until we compared all vehicles, they tried the sleazy sale tactics of offering thousands less for our trade in than KBB and other dealerships were willing to pay, and/or added an "Adjusted Market Value" cost of a few extra thousand dollars to vehicles because of the lack of inventory and ...
Had an appointment, problem solved, work was done in a timely manner. Needed my car back the same day and they made sure I got it. Saw that I had a ride home.
Good customer experience
Couldn’t ask for better service and added value by the team at Sunset Ford!
They work with them they help you out every way they can out of good experience
Nice, professional service people. Service done in a reasonable time. Everything explained and all questions answered.
Steve from sales was fantastic from the get-go. He was personal but not pushy. And Matt in finance was great as well. He made the process so smooth and explained things well. 100% recommend.
Had some basic maintenance and warranty work done on f350 truck. Very courteous, helpful and on time!
Always friendly and knowledgablabl help. Service deptment very great to explain work that was or needed to be down.
While it’s never fun to take your vehicle in for repairs, Scott made it painless and easy with open direct communication.
Everybody was very welcoming and knowledgeable. I would buy a car there again. Thanks Chandler
Always helpful and flexible with our schedule, great coordination while the work was being done, no surprises, great integrity!!
A good group of people who worked hard to make things happen. I worked with Caeser and let me tell you… he knows his stuff. You can’t go wrong with Caeser and the team at Sunset Ford!
Easy to make an appointment in a timely manner. Wonderful, quick and professional service! Predicted wait time is always on time as well!
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