Customer Testimonials
Thanks to Rob the service manager for going above and beyond for me and James at sunset ford as well. I recommend them for your auto purchases.
I just bought a 2022 Ford Ranger with the Roush performance package. I am extremely happy with my purchase. The salesman Steven Livingood was great to deal with. He was happy to answer all my questions that I needed to know. He was the only salesman in all of the 64 years of my life that ever cared to call me after a purchase to make sure that I was happy with what I bought!!!!!!!!! Out of all the cars that I have owned in my life, this is the only one where many people came up to me & complimented me ...
Fixed my issue with hard starting 2006 Superduty 6.0 liter Diesel. I went to a couple of independent Diesel shops and both gave me quick answers. 1. FICM 2. You must "bullet proof" this engine and it'll be $10,000. 3. We'll diagnose this for you for $800. Sunset diagnosed for $200 even though it took them 3 or 4 days to pinpoint the issue which was a leak at one of the dummy plugs. Replaced both Dummy plugs and seals and the Truck starts and runs fantastic at 155,000 miles. I've been using this location (Previously Riverside Ford) since I bought the truck in 2005. Thanks Sunset ...
Great service department
Purchased vehicle from Sunset Ford in Sumner WA, sales and finance team where exceptional from start to end.
Clay Young and the rest of the team at Sunset are great to work with for our commercial fleet purchases. There are several other Ford dealerships that are closer to us, but we work with Sunset because they provide a superior buying experience.
Love my truck and everyone was very friendly. Jason (from the Chevy store) is great, second vehicle we have purchased from him. Application and paperwork process was pretty painless. I have two issues that took my rating from a 5 to a 4: it was ready an hour later than they said it would be so I got home pretty late (2 hour drive home); and the inside of the windshield was filthy so it was hard to see heading toward the setting sun.
Clean, neat, tidy, organized, fixed right the first time.
Sunset Ford service department in Sumner is the best they follow up follow through don’t overcharge only repair what needs to be repaired does a great job of providing overall feedback and support for my vehicle for the many years that I’ve owned it much appreciated
Great customer service from Service Manager Rob and the two Service Advisors that worked to get my F150 repaired, Tami and Danny - great overall experience. Thank you, Jeff
Great service!!
UHF’s grffv hurry huffy hut hygiene hurt. Tyty. Tyty yyt Tyty uuy guy hyy
This is the second truck I have bought from John Kim. He is honest, funny, and most of all he makes the usually horrible car buying expierence FUN!!!! I won’t buy from anyone else but him.
Steve is really easy to work with to get the best deal
Friendly staff, quick transaction, and great delivery experience!
Craig is the best. Please ask for Craig when looking to purchase a vehicle. I just bought my 3rd vehicle from him. He listens and will put you in the best deal he can. He makes the buying process enjoyable.Thank you Craig! Kim
Great experience from walking in to driving away in my new truck. Hands down will be coming back when my wife needs a new car!
Buying a vehicle in this cycle that we are in is not anything like I have ever experienced before. None of us have. We were looking for the right truck to meet our needs and we needed it yesterday. With inventory being so low it seemed to be a daunting task. I was working my salesman Tommy pretty hard for a month solid. Tommy called me one morning and told me that a truck that met our needs had just been traded in and it wouldn't last. We made it to the dealership that day. The truck was absolutely ...
They broke something under my truck, the cover to get to my oil to change it and didn’t tell me. I contacted the place and they wanted to make it right. So I changed from 1 star to 5 for their response.
Very professional, efficient and friendly... Great experience with them and took great care of my truck....
I had an oil change and tire rotation. I was out in less than 45 minutes.
This is a exceptional service department. The service representatives are friendly and outgoing who clearly strives to help and resolve any issues in a timely fashion. The communication and follow up are phenomenal. My experience was by far one of the best in a ford dealership to date. Thank you sunset ford !
A great place to have your car repaired A customer service was great and answered all my questions
I want to Thank everyone at Sunset Ford for making my Purchase of a new Ranger quick, easy & stress free. I especially want to Thank Nicole Porter for staying in touch with me through text because I was not able to make it out to look at trucks until at least a month and a half after first speaking. Also special Thanks to David Bogue for walking me through the process, And Tom Burns for meeting and greeting me as soon as I arrived , And Austin Witters for finding me financing at little to no interest. And also for ...
Brought my Escape in for an oil change and inspection, they told me it would be one hour which I expected. They finished it in a half an hour and were very friendly. Thank you!
Sunset Ford absolutely is the best for service and Tammy in service was amazing I would recommend anyone there!!!
Love Sunset Ford!! Bought 3 vehicles from them, continue to be our go to for all service needs. Sales folks Renzo and Craig were super helpful and not pushy, which we always appreciate.
Craig at sunset is awesome! He found the perfect car for my family.
Very happy with everything. Professionalism, communication, expertise, etc. Would gladly be a repeat customer. Aron Zampardo is awesome.
Recently purchased a 2019 Ford F-150 from Sunset Ford of Sumner and had a great experience with John Kim and the whole Sunset team. They were able to get comfortable with a unique trade-in transaction and even drove my truck up to Seattle to deliver it to me. Hope to be back soon.
Went for a scheduled oil change. Got right in. Very friendly, girl at the desk. Tires were rotated, oil changed and I was off. Couldn’t ask for any better service.
Had a great experience ordering my car. Received recurring progress notifications. Everyone from sales to finance were friendly and helpful.
Great service, helpful staff and ready in record time, thank you!
I had apprehensions when I drove down to the dealership, the over MSRP asking price was not anything I was willing to discuss. But after talking and negotiating with them, I am very pleased with the deal we struck. They were easy to talk to and willing to make a reasonable deal. I can comfortably recommend them. Strike a deal your comfortable with. I didnt feel pressured, overall a good experience
Everything was perfect. Quick service and friendly advisors.
Tommy was great, very helpful.
Great experience! Place and order if you can wait! You get everything you want and can personalize it! If you can’t wait for an order, they have a great selection of used and new that is lot ready and available, or check inbound units that are arriving shortly!
on time, answers to questions at facility post service, job done as ordered, call in for service questions not responded to
Just picked up my new Bronco and from the beginning Clay was awesome checked in and kept me in the loop from the beginning, and Dave was awesome showing me how everything worked and got all the paperwork ready for Austin so when we went to finance he had us in and out in no time and answered all our questions. They work amazing as a team and I recommend if you are gonna purchase a brand new vehicle go to Sunset Ford!
During this parts and micro-chip shortage i tried ordering a 2022 F-150 Lariat highly optioned 4X4 SuperCrew 502A at Sumner Ford which kept getting delayed possibility beyond Thanksgiving however i could not wait that long of time yet a sales person at this dealership suggested i look at a 22 XLT 302A that is similar to Lariat on order. Without the spectacular help of sales staff i would still be waiting for F-150 on order and not be able to start or complete many home projects or enjoy driving, using this fine truck in the woods or highways. IF, i was only ...
The selection of vehicles is great. The sales staff are there to work with ya and really care about what you are looking for in terms of your next vehicle. They aren't pushy like you find at other dealerships. The service staff is super friendly, up front about what needs to be fixed and they get it done in a timely manner... Oh, and did I mention free oil changes for life on newer vehicles? You'll find your next vehicle at Sunset Ford of Sumner.
Had a simple oil change mid day. Sunset Ford took my car in on time and finished very quickly and was less money than the chain of oil change places. Very Happy, Give them a try! easy access on / off 410
I love Sunset Ford of Sumner service. We bought our car there and it includes free oil changes for life. They not only keep their promise, but they remind you when you are due for a oil change and check up, but make it easy to schedule a time that works best for the customer. Even buying my car from then was a pleasure, they are not pushy, they listen to your needs, wants and expectations you want out of your new car. After your purchase you receive your car clean and detailed with fresh oil and a all points ...
Sunset Ford is a great place to buy a new truck. Friendly, down to earth associates made the process as painless as possible.
Bought a used 2015 F350 dually in 2018 and absolutely no issues. I take it in for free oil changes a very nice perk. Best experience ever at Sunset Ford !!
Was in the market for a newer truck my old 88 Chevy pickup needed replacement. Pulled up to sunset on my Harley. Met with a salesman named Tom. Heard good things about him so I went with it. I expressed that you couldn't pay me to drive a Ford but I wanted to use him for my new purchase. After some small talk He chuckled and went with it. Ended up over at their Chevy lot had my wife and I check out a few trucks till I found the one I want. First thing I noticed was this guy ...
Worked with Tommy Botner to get my new truck and had an absolutely fantastic experience.
Initially when I first got there I was ignored, which isn’t necessarily a bad thing per say, but one would think that when someone is opening up vehicles and checking them out they might want some help. Looked a couple of sales guys dead in the eye and all I got was a nod from one of them. Went to the sales manager and asked if it was typical for a customer to be ignored and of course he jumped up right away and grabbed Cesar to help me. Despite having another appointment that was due in Cesar didn’...
My experience in purchasing my 2021 Escape could not have been more enjoyable. Tom Horne was pleasant and explained the features of my vehicle and the finance department was excellent.
Tammy is servicecis great, parts guy is very helpful
Honest experience but it took 3 weeks for my car to be seen after I brought it in.
This is a great dealership. John Kim and the team at Sunset Ford made buying a new car a super easy and low stress event. These are some legit good people here.
I ordered a Super Duty through Sunset Ford. It arrived earlier than expected. It was exactly as ordered except for the spray-in bedliner. The Sales Manager Eric was quick to rectify the problem. I couldn't be happier with my new truck and Sunset Ford!
Working with John at Sunset was a smooth process. The two vehicles I wanted to test drive were ready to go when I arrived. I was able to take my time with the vehicles which gave me confidence in my purchase. There was very little negotiation in the purchase price, which was my only knock on this deal, but he was upfront and transparent about it and still felt I got a quality truck at a decent price. Financing was super easy and they found the terms we wanted with a pretty quick and easy process to complete everything. All ...
Sunset Ford purchase was easy, fast and down to earth. Chris Foss, my sales rep, is very knowledgeable and did a great walk through on my new Maverick.
Chris Foss did a tremendous job of assisting us through the purchasing process of our 2022 Ford Escape Hybrid. From beginning to end he was a pleasure to work with and I genuinely felt had my best interests at heart during our transaction. My husband and I also enjoyed meeting Matt and glad he was assigned to us for financing guidance. He was funny and very knowledgeable about his work. He shared many tips with us we'll find useful in future purchases. . . all very helpful! Chris and Matt form a super team! So far we are really loving the 2022 Escape ...
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